Frequently Asked Questions (FAQ)
Q: How do I reset my password?
A: Currently, password reset functionality is not available directly within the application. Please contact an administrator in your facility for assistance with account recovery.
Q: Who can approve new user registrations?
A: User registrations require approval from an account with 'Admin' privileges. If you have registered, please wait for an administrator to review your request.
Q: How is the patient risk level calculated?
A: The patient risk level (Low, Moderate, High) is determined using the Modified Early Warning Score (MEWS). This score is calculated based on the latest recorded vital signs: Respiratory Rate, Pulse Rate, Systolic Blood Pressure, and Temperature. For a detailed explanation of the MEWS logic, please refer to the "About EHR System" page, accessible from the main application menu.
Q: Can I edit patient information after they are discharged or marked as deceased?
A: No, once a patient's status is set to 'Discharged' or 'Deceased', most editing functionalities, including adding new vitals or orders, are disabled to maintain record integrity. You may still view their historical data.
Contact Support
If you couldn't find an answer in our FAQ or the "About EHR System" page, or if you are experiencing technical difficulties, please reach out to our support team:
To help us resolve your issue quickly, please include as much detail as possible when contacting support, such as:
- Your username and role.
- A clear description of the problem.
- Steps you took leading up to the issue.
- Any error messages you received (screenshots are helpful).
- The browser and device you are using.
System Status & Announcements
For information on scheduled maintenance or system-wide announcements, please check with your local IT department or system administrator.